There’s much more to your direct store delivery business than just dropping off products. You need to manage repairs, maintenance, display set-up, and all sorts of other things that can throw a wrench into your daily delivery plan.
That’s why we created SideRoute, an innovative app that will help keep track of the little things that could throw off your customer service game.
WHAT KIND OF LITTLE THINGS?
Well, for example, say you need delivery drivers to build out displays, you can add that task to the SideRoute app. You can even add a requirement to send a confirmation picture, so that you know the job was done to your standards, without driving around to every customer yourself to double check. You can also assign tasks based on service area or availability. This is helpful if you’d like a different employee to build the displays than the one who delivers the products.
You can also manage repairs and maintenance usingSideRoute. Whether your repairs are on-demand or on-schedule, you can add them to the app and assign them to individual employees. You can also ensure they’ve been completed and have been invoiced correctly. No more worrying about leaving broken vending machines unusable for months, or constantly doing repairs without being paid for them. We make it easy to track and invoice for all of your services.
THERE'S MORE TO YOUR ROUTE THAN THE ACTUAL ROUTE
SideRoute is also great for managing your relationship with your printer and scheduling any signage needs. The last thing you want to worry about is not having the display collateral you need for your great products, and it can be easy to forget. You can select and schedule your shelf tags and signage right through the portal so that they’re always accurate and ready on time.
You can also use SideRoute to confirm that your merchandisers correctly completed surveys so that you have up-to-date information on your customers’ needs. Or perhaps try using it to collect competitor pricing and make sure that you’re always a step ahead of the market. The possibilities are nearly endless when we’re here to help.
We understand that running a direct delivery business means more than delivering your products on time. In order to succeed, you need to make sure that every single piece of your business runs without a hitch. You need your trucks and products to stay in excellent working condition. You need your displays to be attractive and accurate at all time. You also need your drivers to do their part in tracking the success of your products.
Unfortunately, it’s easy for these tasks to fall off the radar when you’re focusing on your core business of creating and delivering great products. However, failing to do these tasks can hurt your reputation and your bottom line.
That’s why we created SideRoute. We want to help you manage all those extra tasks so that you can be confident that every aspect of your business is going smoothly. SideRoute also integrates with RoutePortal and trueDSD, making it even easier for you to run your business.