We’re incredibly honored to start 2018 as a recognized top ‘single-tier’ support provider. We’re happy how much you value our commitment to providing developer-level support, where the person that answers the phone can actually help you instantly. No chat, no service ticket ID’s, and no minimum 48-hour turnarounds. Just straight-forward answers to keep you running.
Our ‘holistic’ approach hasn’t gone unnoticed as being unique either. Apparently, we’re one of very few outfits that bother to learn how our products fit into your overall operation, so we can help out even if it’s the other guys’ problem. Regardless of who’s application is failing at 1pm or 1am, your users just want someone who’ll answer the phone and help keep them working so they can go home. We get that.
Thanks for all the great recommendations. We want you to know that we sincerely appreciate and respect the trust you’ve put in ITP.